Gainsight Pulse 2025 is a comprehensive study by Gainsight, a leading provider of customer success software, that explores the future of customer success.
The study surveyed over 2,000 customer success leaders and found that the most successful companies are those that are focused on building long-term relationships with their customers. These companies are using data and technology to better understand their customers’ needs and to deliver personalized experiences. They are also investing in customer success teams that are focused on helping customers achieve their desired outcomes.